Salary: 25000 - £32000/annum Company Benefits
Category: IT
Job Type: Permanent
Job Location: Manchester, North West
Posted on: 09/03/2010

Service Management Consultant (ITIL)– Manchester (£25,000 to £32,000)



Service Management Consultant. Service Desk. ITIL. Service Management. Service Delivery Consultant.



One of the IT industry’s leading Consultancies is looking to recruit a Service Management Consultant to work out of their offices based in Manchester, paying an annual salary of between £25,000 and £32,000, depending on skills, qualifications and experience.



Essential Skills and Experience:



• Degree educated (1st or 2:1 minimum grade)

• 3 years minimum commercial experience in the fields of technical support or service management

• Working within ITIL standards – preferably with an ITIL and/or a PRINCE2 qualification

• Adhering to and establishment of SLA's



Key Responsibilities:



• Single point of contact within the Service Desk for all client Service Requests

• Proactively own the Service Incident on behalf of the Client

• Provide excellent communication of the resolution process

• Accurately maintain all Service Incident and Service Request records

• Follow internal Service Management procedures

• Technical Project Management of small or self contained work packets

• Assist in the testing and deployment of client application and technology issues



Our client is dedicated to providing their clients with a high level of customer service and results and in turn, they replicate this with their employees, providing them with all the required support and on-going industry recognized training they need to develop their careers and the services they provide.



For further information, please call Iain Brassell on 0161 973 2533 or email me your CV in the strictest confidence for an immediate call back

Job Reference: 113403803
Contact Details: IS RECRUITMENT